Profession
Head of Customer Success
Customer success strategy at scale.
As a head of customer success, you lead the team that makes sure customers get real value from a company's product and stick around for the long term. Day to day, you set the strategy for how the company keeps and grows its customers, lead and coach the customer success team, and track key signs of how healthy each customer relationship is. You step in on important accounts, work with sales and product teams to solve problems, and focus on reducing the number of customers who leave. You spend your time in meetings, reviewing data, and guiding your team.
Average salary
$14,000 – $28,000
Education
5 years
Employability
84%
🎥 See what it's really like
Leadership in Customer Success: How to Start Strong
Practical guidance for people stepping into customer success leadership.
A Day in the Life of a Customer Success Manager
A software company shows what customer success work looks like day to day.
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❓ Frequently asked questions
How much does a Head of Customer Success professional earn?▾
Salary ranges from $14,000 – $28,000 per month, depending on specialization, region, and experience. Professionals in major cities tend to earn above the national average.
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