Customer Success Manager

As a customer success manager, you own the ongoing relationship with a set of customers and make sure they achieve their goals with your company's product. You are their main point of contact after the sale, guiding them to get the most value, heading off problems, and spotting chances for them to grow their use. Day to day, you run check-in meetings, review how accounts are performing, coordinate with support and product teams, and work to reduce churn while finding upsell opportunities.