Voice UX Specialist

A voice UX specialist designs conversations between people and technology, such as virtual assistants, smart speakers, chatbots, and phone menus. You map what users might say, write the prompts and responses, plan how the system handles misunderstandings, and test with real people. A typical day involves writing dialogue, building flow diagrams, reviewing recordings or transcripts, and working with engineers, linguists, and product managers. The goal is for interactions to feel natural, clear, and helpful.